Refund and Returns Policy
Last Updated: 29 Avril 2026
OVERVIEW
At Digifinance Rwanda Ltd, we are committed to delivering reliable, transparent, and high-quality digital finance and business services. This Refund & Returns Policy outlines the conditions under which refunds may be granted and clarifies the nature of our services.
By using our services, you agree to the terms outlined below.
NATURE OF OUR SERVICES
Digifinance Rwanda Ltd provides service-based solutions including:
- Money transfer services
- Mobile money and banking support
- SIM card registration
- Internet packages
- Website design and digital marketing
- ICT training and business support services
Due to the nature of digital and financial services, most services are considered non-returnable and non-refundable once completed or processed.
REFUND ELIGIBILITY
Refunds may be considered under the following conditions:
- A service was paid for but not delivered
- A transaction failed due to a technical issue from our side
- Duplicate payment was made by the client
- A service cannot be completed due to internal limitations
All refund requests must be submitted within 48 hours of the transaction or service request.
NON-REFUNDABLE SERVICES
The following services are strictly non-refundable once processed or delivered:
- Completed money transfers
- Mobile money or banking transactions
- SIM card registration after activation
- Delivered website or digital services
- Completed ICT training sessions
- Business registration once submitted to authorities
SERVICE CANCELLATION
Clients may request cancellation:
- Before the service has started
- Before any third-party processing begins
Once the service is in progress, cancellation may not guarantee a refund.
REFUND PROCESS
To request a refund:
- Contact us via email or phone
- Provide proof of payment
- Explain the reason for the request
Approved refunds will be processed within 5–10 business days, depending on the payment method used.
THIRD-PARTY SERVICES
Some services involve third-party providers (e.g., Western Union, telecom providers). Digifinance Rwanda Ltd is not responsible for delays or policies of third-party services.
Refunds for such services are subject to the policies of those providers.
CONTACT FOR REFUND REQUESTS
For any refund inquiries, please contact:
Email: digifinance.rwanda.ltd@gmail.com
Phone: +250 787 890 526
POLICY UPDATES
Digifinance Rwanda Ltd reserves the right to update this policy at any time. Changes will be reflected on this page.
Need help?
Contact us at digifinance.rwanda.ltd@gmail.com for questions related to refunds and returns.
